Order Lookup
Order Lookup helps to reduce support requests by giving customers real-time order tracking information
About
Order Lookup adds an easy-to-use customer facing portal to your Shopify storefront. This allows customers to enter their email address and order number, empowering them to access their order information, in real time. Additionally, it includes any notes or tracking information you, the store owner, may have added.
When you use Order Lookup, a significant amount of your customer support requests will be eliminated, which saves you time and money, while simultaneously allowing you to provide a flawless customer experience.
Additionally, this highly customizable app allows you to adjust display styles and output information and is offered in multiple languages but supports any language you choose. Integrates with OrderlyEmails, China EMS, China Post, ePacket, +400 more carriers
- Track 100 orders/month. Only $0.05 per order after your first 100 looked up
- Seamlessly integrates with your site
- Reduce customer service requests
- Built by Shopify Experts
Pricing
Reduce customer support
Your customers can look up their orders with either their email or order number, reducing the order inquiries you receive in your inbox.
Live tracking
Give real time order information to your customer with a fully customizable order lookup page.
$10/ Month Free trial
ePacket support
Perfect for drop shipping businesses, Order lookup works seamlessly with ePacket.
FAQ
Start your free 7 day trial by going here. Please make sure that you are signed into your Shopify store through your admin account.
We are constantly growing the number of tracking companies we work with. For our current list, click here.
Order Lookup is $10 USD/month for the first 100 orders, and is billed at $0.05 USD for every order after that. This is all billed directly to your Shopify account.
Yes it is! If your theme is mobile responsive, so is Order Lookup. If you have any challenges, please reach out to our support team here.
Yes it will. Order Lookup works with all Shopify themes, and for most stores - our app requires no additinoal configuration.
Cancelling your account is easy (although we would hate to see you go!) You simply remove Order Lookup from your Shopify app admin panel.
Privacy Policy
Order Lookup App "the App” provides customers the ability to track their orders status , "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store./p>
Personal Information the App Collects
When you install the App, we are automatically able to access certain types of information from your Shopify account:
- A Store's general settings and information as configured by the merchant in their Shopify admin.
- A stores order history.
- Customer information, including name, address, email and phone number, related to orders placed on the Shopify-supported store.
Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App: Information about you and others who may access the App on behalf of your store, such as your name, address, email address, phone number, and billing information;
We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
How Do We Use Your Personal Information?
We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services.
Sharing Your Personal Information
Personal information, such as name and email address, IP address, and browser type are shared with the following services:
- Help Scout - https://www.helpscout.net/company/legal/gdpr
- Fullstory - https://www.fullstory.com/resources/fullstory-gdpr-you
- Mailchimp - https://mailchimp.com/legal/privacy
- Segment - https://segment.com/docs/legal/privacy
- Kissmetrics - https://signin.kissmetrics.com/privacy
- Google - https://privacy.google.com/businesses/compliance
- Adroll - https://www.adrollgroup.com/privacy
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at privacy@venntov.com or by mail using the details provided below: