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CX 101: What is self-service customer support?
CX 101: What is self-service customer support?
Customer support is one of the most important aspects of the customer experience -  93% of customers are likely to purchase from a brand that offers excellent customer support. And... Read more...
Social Search: Quick recap of Google, TikTok and Reels in 2023
Social Search: Quick recap of Google, TikTok and Reels in 2023
When you want to research a topic, a product, or a place, who do you turn to? In many cases, the answer would be search engines like Google. However in... Read more...
Can I use ChatGPT and other AI to help my SEO?
Can I use ChatGPT and other AI to help my SEO?
In SEO, we’re always looking for new opportunities, new tools, and new trends to stay at the top of search rankings. Over the last couple of years, Artificial Intelligence (AI)... Read more...
What do customers expect when choosing a retailer?
What do customers expect when choosing a retailer?
Now more than ever, customers have a lot of choice when it comes to shopping online. For any product they want or need, there are at least a few if... Read more...
What are the benefits of using an SEO app?
What are the benefits of using an SEO app?
There’s an app for everything these days, and that includes your Shopify store. There are over 7000 apps listed in the Shopify App Store, helping merchants with everything from gift... Read more...
CX 101: AOV to CSAT - 10 Essential Customer Experience Terms
CX 101: AOV to CSAT - 10 Essential Customer Experience Terms
Whether you’re new to ecommerce or run a long-standing enterprise level business, now and again you’ll see a term you’re unfamiliar with. And in the world of ecommerce, there’s a... Read more...
How important is order tracking to customer experience?
How important is order tracking to customer experience?
In the world of ecommerce, merchants are constantly competing to stand out among the rest. How do you attract the right customers and keep them long-term when there are several... Read more...
SEO 101: A quick guide to SEO automation
SEO 101: A quick guide to SEO automation
Automation is something you may already be familiar with in other aspects of your store. It may be something fairly simple, for example sending automated transactional emails when a customer... Read more...
How to use blogs to boost your ecommerce store’s SEO
How to use blogs to boost your ecommerce store’s SEO
As an ecommerce merchant, improving your ranking in SERPs is a priority. However, standing out among competitors and catching the attention of your target audience can be challenging. So, you’ve... Read more...
4 real examples of great product page CX strategy
4 real examples of great product page CX strategy
Product pages are the heart of your Shopify store. These give customers all the information they need to make a decision about whether or not to buy from your brand.... Read more...
SEO 101: What is local SEO for ecommerce?
SEO 101: What is local SEO for ecommerce?
Searching for a new local coffee shop to work from? Or maybe you’re out in town, and need to know where to buy a new pair of running shoes? In... Read more...
6 examples of great SEO-led product descriptions
6 examples of great SEO-led product descriptions
Who’s ready for show and tell? When it comes to dishing out SEO advice, it’s just that - advice. There’s a lot of best practices, things you should do, things... Read more...